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I am completely disappointed and utterly frustrated. I sent in 19 mini VHS tapes in May of 2017 to be transferred to CD’s and an external drive (it took 2 months). What I received were awful. Most had “video calibration” on them with white noise and couldn’t be...
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1.0
#1130945
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I got a call from one of your sales people saying the cost of scanning in my slides would be another 47 dollars . When ordering the only category was photos and I asked your salesman I have slides he said all sides would be covered under photos I agreed and your...
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1.0
#973436
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I am having an on going problem with Scan Digital. They owe me $175.00. I had 3 groupon orders and due to a system hiccup I ended up using same groupon code twice. So they charged my credit card full cost. They said I would get credit back in 4-5 weeks after...
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2.8
#902616
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I sent in 12 VCR tapes using a Groupon. I wasn't sure what was on them and didn't have the time to review them (or easy access to a VCR). The Groupon cost was relatively inexpensive, so it made sense to convert them and then review them using the better DVD playback...
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1.0
#887733
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I used a groupon and they make you put in a credit card number for "shipping" but they keep charging you more and more and there is nothing that you can do about it. You cannot remove your card information and they wont refund you. I placed a block on my card and...
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1.8
I didn't like
  • Not what they promised
  • Not what i was promised or advertised through groupon
  • Customer service
#847667
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Scan digital does not stand by what they advertise. My order took over 4 months to complete. No one ever answers the phone. I had to contact them via email. My movies came back in horrible condition and they came back to me all together on a huge reel instead of the...
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1.0
I didn't like
  • Customer service
  • Not what they promised
  • Time to finish my product
#720709
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Over charged me by hundreds. Been attempting to get my money back for a year. Have used other photo services without problems in the past. Outraged
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Anonymous
Anonymous

What companies have you used that you can recommend? I have both Hi-8, slides, and VHS that I'd like to send to a company that can do a good job and where I can be sure my mat...

1.0
#713403
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Submitted an 800.00 order in early June 2014 and finally received my order in late October 2014. I received CDs of my images and a blank memory stick!! My mac does not have a cd drive. I waited weeks to be able to access my gallery and was told I would be able to...
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1.3
#637780
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I sent family photos to be digitized, including several 8x10s. It took a very long time and when disk was returned, the 8x10s were not on it and not in the box. And, the scanning was done at an improper exposure so everything on the disk is underexposed. Several calls...
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#498385
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Contact Scan Digital

Mailing Address:
Video & Film Processing
101 W Broadway
Ashland, MO 65010
Phone:
(888) 333-2808
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Don’t send your memories to ScanDigital - they lost all of my films! I am absolutely heartbroken. Through unbelievable months of ignoring my calls, employee and facility changes, and a flawed tracking system, the end result is that 30-year old precious movies including...
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Anonymous
drwood

You should be sending your scan work to a 'REAL' photo lab.. filmscans.net

Anonymous
another one

When I started reading this I thought maybe I had already submitted a complaint and forgotten I did it. This is EXACTLY what happened to my order in 2012. Sent in 6 videos of ...

#452612
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